Embracing a New Era
As an orthodontic provider, your top priority must always be to give your patients the best, high-quality orthodontic care. It’s your main concern as a dental health care professional, and it is a sign of a good orthodontic provider that patient care is the focus.
However, running a clinic or a business is not only about the services you give your patients. It is also about making them feel comfortable and ensuring they receive treatment in a warm and friendly environment. This intangible factor will make a huge impact on whether patients choose to stay with your practice or not. You should consider this beginning with the moment that a patient calls to book an appointment; the receptionist should offer a calm and friendly tone, or the patient may feel intimidated or annoyed.
Note that patients will always compare the services you offer to other services in the area. How do you ensure that you offer patients the best dental treatment plan available? How do you create a dental office that your patients will recommend to friends and share on social media platforms? To create the best patient experience, our experts at Gerety Orthodontic Seminars would like to guide you.
Here’s how you can give your patients the best experience.
An organized system from the initial consultation to complete patient retention will result in patients who leave your office satisfied and happy. This will enable you to handle each case properly in a professional manner. From scheduling appointments, whether by telephone or online, to understanding the concerns of patients and easing their anxiety, each interaction with each patient must be examined and refined to create an overall positive patient experience.
The only way you will be able to completely serve your patients is to ask them about the problems they are experiencing. The dental professional must show each patient that his/her opinion actually matters. Communicate openly with the patient to demonstrate your concern for their dental health. Introduce the treatment plan you intend to follow. Allow the opportunity for your patients to ask questions and express concerns. Then you can organize the treatment options accordingly.
Dental assistants who are skilled and calm are essential in any successful dental practice. If you want patients who come to your office or dental clinic to feel happy with your services, the staff must convey positive, competent, and caring attitudes. From welcoming patients or genuinely listening to their concerns, your goal should be to ensure patents feel comfortable when they come to you for orthodontic treatment.
How does one train orthodontic assistants properly while operating a busy dental office? Consider enrolling them in our Gerety Orthodontic Seminar programs including orthodontic continuing education for dental assistants. Gerety Orthodontic Seminars offers years of experience as both working as a dental assistant and teaching dental assistants. Through such courses, dental assistants will be able to learn everything there is to know about the latest developments in this field. Your dental assistants will return to your busy office with enhanced skills and renewed enthusiasm for their work that will reap immediate benefits to your practice and to your patients.
Keep in mind that people may not feel excited to visit their dentist. However, if you are able to offer the best customer services and make your patients feel good, this will encourage patients to consider orthodontic treatment. Emphasize the important role of dental health in overall patient health and wellness. Make your dental office a regular part of every patient’s health care plans.
We welcome you and your orthodontic assistants to our seminars, courses and programs. Visit us at Gerety Orthodontic Seminars for more information on our orthodontic courses.